Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking enthusiastic Weekend Customer Service Representatives to deliver exceptional experiences for our growing client base in Fresno. This hybrid role combines remote flexibility with on-site collaboration at our modern downtown office. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve technical issues and product questions using CRM tools and knowledge bases
- Process orders, returns, and service requests with zero-error accuracy
- Document interactions in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet weekly KPIs for response time and resolution efficiency
- Participate in weekend hiring events and team training sessions
Qualifications
- 1+ years of customer service experience in B2B or B2C environments
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Strong typing skills (50+ WPM) and multi-tasking aptitude
- Weekend availability (Saturday/Sunday 8am-5pm) with flexible weekday hours
- High school diploma or equivalent; college degree preferred
- Spanish bilingual skills highly valued