Job Description
Join our award-winning team as a Weekend Customer Service Representative in Milwaukee! ConnectServe Solutions is hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. Enjoy competitive pay, flexible weekend schedules (Saturday/Sunday), and comprehensive training. Be the voice of our brand while delivering exceptional support to customers across digital and voice channels. This role offers growth opportunities into senior positions with competitive benefits packages.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional efficiency
- Process orders, returns, and service requests while maintaining quality standards
- Document interactions and update CRM systems with precise information
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics for call handling time and customer satisfaction
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer experience
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Weekend availability (Saturday/Sunday, 8 AM - 8 PM shifts)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced digital and voice channels
- High school diploma or equivalent; college degree preferred