Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth within our dynamic team. Enjoy a supportive environment where your contributions directly impact customer satisfaction and business success. Apply today to start your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in weekend team meetings and training sessions
Qualifications
- 1+ years of customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and thrive in fast-paced weekend shifts
- Strong problem-solving abilities with positive conflict resolution mindset
- High school diploma or equivalent; college degree preferred
- Availability for all weekend shifts (Sat/Sun 8AM-8PM)