Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Fresno! We're seeking dedicated professionals to deliver exceptional support during peak weekend hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with escalation teams for complex resolution scenarios
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible weekends (Sat/Sun 8am-6pm)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college preferred