Job Description
Join ConnectCall Solutions as a Weekend Shift Customer Service Representative in Oklahoma City! We're offering paid training and competitive compensation for dedicated professionals seeking weekend opportunities. Our state-of-the-art call center environment empowers you to deliver exceptional customer experiences while advancing your career. Enjoy flexible scheduling, comprehensive benefits, and a supportive team culture. No prior call center experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to improve service standards
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, typing 35+ WPM)
- Weekend availability (Sat/Sun + 1 weekday evening)
- Problem-solving mindset and customer-first attitude