Job Description
Join our dynamic team at Apex Connect Solutions! We're seeking passionate Customer Service Representatives for weekend shifts in Jacksonville, FL. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while delivering exceptional support to our valued clients. This is your opportunity to launch or advance your career in a fast-paced, rewarding environment with clear growth pathways. On-the-spot interviews available at our Hiring Event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance service protocols
- Participate in ongoing training to master product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and resilience under pressure