Job Description
Join our elite customer service team at Coastal Call Centers and transform how businesses connect with clients! We're seeking dynamic individuals to deliver exceptional support during weekend shifts in sunny Virginia Beach. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture while making a tangible impact. Immediate start available for motivated professionals ready to excel in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with team leads to escalate complex cases seamlessly
- Meet/exceed performance targets for call volume and resolution time
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce) and Microsoft Office
- Exceptional communication and active listening skills
- Ability to work independently under minimal supervision
- Flexibility to commit to weekend shifts (Sat/Sun) and holidays
- Type 40+ WPM with strong attention to detail