Job Description
Join ApexConnect Solutions as a Remote Chat Support Specialist and become a vital part of our award-winning customer experience team. This full-time night shift role offers the flexibility of working from home while delivering exceptional service to our global clientele. We provide comprehensive training, competitive benefits, and a supportive culture focused on your growth and well-being.
Why You'll Love This Role:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with 6% company match
- Home office equipment stipend
- Clear career advancement paths
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in Salesforce CRM
- Collaborate with Tier 2 engineers for complex technical escalations
- Adhere to SLA metrics for response time and resolution efficiency
- Participate in weekly training sessions on new products/processes
- Identify trends to improve customer experience workflows
Qualifications
- 2+ years of customer service or chat support experience
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional written communication with 60+ WPM typing speed
- Strong problem-solving abilities with analytical mindset
- Reliable high-speed internet connection
- Quiet, dedicated home office environment
- Availability to work 11 PM - 7 AM CST shifts