Job Description
We are looking for a dedicated Customer Service Representative to join our dynamic team in Cleveland, Ohio. If you are an experienced professional seeking a stable role with a Weekend Shift and an Immediate Start, we want to hear from you.
In this pivotal role, you will serve as the face of our brand, interacting with clients to resolve inquiries, process orders, and ensure an exceptional customer experience. We pride ourselves on our supportive work environment and offer competitive pay for the right candidate.
Responsibilities
- Handle inbound and outbound customer calls and emails with a focus on resolution and satisfaction.
- Assist customers with product information, account inquiries, and technical troubleshooting.
- Process returns, exchanges, and refunds accurately and efficiently.
- Document all customer interactions and issue resolutions in our CRM system.
- Identify and escalate complex issues to the appropriate department or management.
- Maintain a high level of product knowledge to provide accurate information.
- Collaborate with the sales team to upsell products and services where appropriate.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call center, or retail is highly desirable.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Strong problem-solving skills and a patient, empathetic demeanor.