Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional service during our high-demand weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive environment that values your growth. This is an immediate opportunity to make a real impact while maintaining work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Flexible weekend schedule (Sat/Sun, 8am-6pm)
- Free parking and modern workspace
- Health benefits for part-time employees
- Clear advancement path to team lead roles
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records in Salesforce CRM with 99% accuracy
- Collaborate with Tier-2 support for complex escalations
- Meet/exceed 90% customer satisfaction score targets
- Adhere to PCI compliance standards for payment processing
- Participate in bi-weekly team training sessions
Qualifications
- 6+ months customer service experience in call center environment
- Exceptional verbal communication and active listening skills
- Proficient in CRM software (Salesforce experience preferred)
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability for weekend shifts (no exceptions)
- High school diploma or equivalent (college degree a plus)
- Pass background check and drug screen
- Experience with Zendesk or similar ticketing systems