Job Description
Join our award-winning customer service team in sunny Long Beach! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy a flexible schedule with competitive pay and immediate opportunities for growth. Perfect for students, night owls, or anyone seeking weekend work-life balance.
Why join us?
• Comprehensive paid training
• Health benefits (part-time eligible)
• Career advancement pathways
• Positive team culture with regular recognition
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team to resolve escalated issues
- Maintain performance metrics (e.g., CSAT, AHT)
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a fast-paced environment
- Weekend availability (Sat/Sun) is mandatory
- Basic computer and multitasking skills