Job Description
Are you a dedicated professional looking for a rewarding career in a fast-paced environment? Apex Support Solutions is currently seeking a highly motivated Customer Service Representative to join our elite team in Virginia Beach. If you thrive on helping people and have a passion for excellence, we want to hear from you immediately.
We offer a competitive benefits package, flexible schedules, and the opportunity to grow within a supportive organization. This is a fantastic opportunity for individuals looking for Weekend Shift Jobs with an Immediate Start.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently while adhering to company scripts and policies.
- Document all interactions accurately and timely within the CRM system.
- Provide detailed product information and technical support to ensure customer satisfaction.
- Collaborate with team leads to identify trends and improve service metrics.
- Maintain a quiet, distraction-free workspace to ensure quality call handling.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal communication and active listening skills.
- Must be available to work weekends (Saturday and Sunday).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing speed of 35+ WPM.