Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Representative and become the voice of our valued clients! We're seeking a dedicated professional to deliver exceptional remote support during weekend shifts (Saturday/Sunday). This is your opportunity to make a real impact while enjoying the flexibility of working from home in the Long Beach area. We offer competitive compensation, comprehensive benefits, and a supportive virtual team environment.
Why Join Us?
- Work remotely from Long Beach, CA
- Competitive hourly pay ($22-$28) + performance bonuses
- Comprehensive health benefits package
- Professional development opportunities
- Collaborative virtual team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and knowledge base resources
- Process orders, returns, and service requests while maintaining accuracy
- Document all customer interactions in our CRM system with detailed notes
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify and escalate complex issues to senior support specialists
- Meet and exceed weekly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- Minimum 1 year of customer service experience (remote preferred)
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities with a customer-centric mindset
- Proficiency with CRM software (Salesforce or Zendesk experience a plus)
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently while managing time effectively
- Weekend availability (Saturday & Sunday) is mandatory
- Must reside in Long Beach, CA or surrounding area