Job Description
Join FlexConnect Solutions and transform your career with our remote Customer Service Representative role offering daily pay opportunities across Memphis, TN and Virginia. Enjoy the freedom of working from home while delivering exceptional support to our diverse clientele.
We provide comprehensive training, flexible scheduling, and cutting-edge virtual tools to ensure your success. Perfect for professionals seeking financial stability with next-day payouts and career growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution rate)
- Collaborate with team leads on complex escalations
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with MS Office and remote work tools
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Availability for flexible shifts including evenings/weekends