Job Description
Join Nevada Community Solutions as a Local Customer Service Representative and become the heart of our Las Vegas community! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth while serving our local residents. Our supportive team environment values work-life balance and professional development.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call resolution and satisfaction
- Participate in weekend hiring events and community outreach initiatives
- Maintain knowledge of local services and community resources
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/community-focused role
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with patience and adaptability
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work Saturdays/Sundays (6 AM - 6 PM shifts available)
- Ability to pass background check and drug screening
- Resident of Las Vegas/North Carolina with deep community knowledge