Job Description
Join our dynamic customer support team as a Customer Service Representative and enjoy the flexibility of working remotely from Denver, CO! We're seeking passionate individuals to deliver exceptional service during weekend shifts (Saturday/Sunday). This full-time role offers competitive compensation, comprehensive benefits, and a supportive remote work environment. Help us redefine customer excellence while enjoying work-life balance!
Why You'll Love Working With Us:
• Competitive hourly pay ($18-$25) plus performance bonuses
• Comprehensive benefits package (health/dental/vision, 401k)
• Fully remote work setup with equipment provided
• Career advancement opportunities in a growing company
• Positive, inclusive team culture focused on recognition
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet/exceed weekly KPIs for resolution time and customer satisfaction (CSAT)
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in a remote or contact center environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional written/verbal communication skills with neutral accent
- Strong problem-solving abilities and conflict resolution expertise
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work independently during weekend shifts (6:00 AM - 6:00 PM)
- Flexibility to adapt to changing schedules during peak periods