Job Description
Are you a dedicated customer service professional looking for a rewarding opportunity? Apex Support Solutions is seeking a Customer Service Representative (Weekend Shift) to join our growing team in Seattle, WA.
We value our employees and offer a flexible work environment, competitive benefits, and the chance to make a real impact on our clients' satisfaction. If you thrive in a fast-paced setting and have a passion for helping people, we want to hear from you!
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Flexible schedule with focus on weekend shifts.
- Comprehensive health, dental, and vision insurance.
- Paid training and opportunities for advancement.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend hours (Saturday & Sunday).
- Resolve customer inquiries and issues efficiently while maintaining a positive, professional demeanor.
- Process orders, returns, and refunds accurately using our CRM software.
- Document all customer interactions and account changes in the database.
- Collaborate with the support team to identify trends and improve service protocols.
- Escalate complex technical issues to senior support staff when necessary.
- Ensure a high Customer Satisfaction Score (CSAT) on every interaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or tech support is preferred.
- Strong verbal and written communication skills.
- Ability to work weekends, holidays, and rotating shifts as required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Basic knowledge of CRM systems and ticketing tools.
- Problem-solving mindset with a patient and empathetic approach.