Job Description
Are you a dedicated professional looking to launch a career in customer service?
Horizon Customer Experience Group is currently hiring a **Customer Service Representative** to join our thriving team in **Wichita, Kansas**. We are looking for individuals who are eager to learn, reliable, and passionate about helping others succeed.
Why Apply?
We are committed to providing a supportive work environment where you can grow your skills and build a lasting career.
Horizon Customer Experience Group is currently hiring a **Customer Service Representative** to join our thriving team in **Wichita, Kansas**. We are looking for individuals who are eager to learn, reliable, and passionate about helping others succeed.
Why Apply?
- Paid Training: No prior experience required. We provide comprehensive training to set you up for success.
- Weekend Shifts: Enjoy a great work-life balance with our weekend schedules.
- Competitive Pay: Earn a competitive hourly rate with opportunities for advancement.
We are committed to providing a supportive work environment where you can grow your skills and build a lasting career.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on empathy and accuracy.
- Resolve product or service issues and troubleshoot problems efficiently.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible hours, including weekends.
- Problem-solving mindset with a positive attitude.