Job Description
Are you looking for a rewarding career in the call center industry? Apex Support Solutions is currently hiring dedicated Customer Service Representatives for our weekend shifts. We offer comprehensive paid training and a supportive work environment.
We are expanding our operations to serve clients in Virginia Beach, VA, and Florida. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $24.00 per hour.
- Paid Training: Start earning quickly with our structured training program.
- Flexible Schedule: Focus on your personal life with weekend-only shifts.
- Growth Opportunities: Clear pathways to advancement within the company.
About the Role:
As a Customer Service Representative, you will be the voice of our brand, ensuring our clients receive top-tier support. This role requires a positive attitude, patience, and a desire to learn.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Assist customers with product inquiries, order status, and technical support.
- Resolve customer complaints and issues while maintaining a positive attitude.
- Enter accurate data into customer relationship management (CRM) systems.
- Stay updated on product knowledge and policy changes through training.
- Escalate complex issues to supervisors when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred.
- Strong verbal communication and active listening skills.
- Proficient computer skills and typing speed of 40+ WPM.
- Ability to work weekends (Saturday and Sunday).
- Reliable internet connection and a quiet workspace (if remote).