Job Description
Join our award-winning customer service team in Detroit and enjoy weekly paychecks with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This full-time role offers competitive compensation, career advancement opportunities, and a supportive team environment. No prior experience required – we'll equip you with all necessary skills through our paid training program. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Identify upsell opportunities and promote company services
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy
- Reliable transportation to downtown Detroit office
- Must pass background check and drug screening
- Flexible availability including weekends/holidays