Job Description
Join our award-winning team as a Customer Service Representative and enjoy the flexibility of weekly pay with immediate start opportunities! At Apex Solutions Inc., we empower our agents to deliver exceptional experiences while growing their careers in a supportive environment. This role offers stability, competitive compensation, and the chance to make a real impact. If you're passionate about helping others and thrive in dynamic settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening