Job Description
Join our dynamic team at Premier Support Solutions as a Customer Service Representative! We're hosting a hiring event for motivated individuals in Memphis, TN, offering weekly pay and immediate start opportunities. As a key member of our support team, you'll deliver exceptional service to our diverse clientele while advancing your career in a fast-paced environment.
Why Choose Us?
• Weekly pay for financial flexibility
• Comprehensive training program
• Career advancement pathways
• Collaborative team culture
• Modern downtown Memphis location
Apply now to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Proactively identify opportunities to improve service quality
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Problem-solving aptitude with attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude and empathy for customer needs