Job Description
Join our award-winning call center team in Jacksonville and start earning weekly pay immediately! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment designed for growth.
Why Join Us?
- Weekly direct deposit paychecks
- Immediate start opportunities
- Comprehensive benefits package (Day 1 eligibility)
- Career advancement pathways
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team to improve service standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM platforms
- Positive attitude and problem-solving mindset