Job Description
Join our dynamic call center team at Apex Solutions Group! We're hosting an exclusive hiring event for motivated Night Shift Customer Service Representatives in Phoenix. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our 24/7 support team, you'll deliver exceptional customer experiences while working in a modern, supportive environment. Event Details: October 15, 2023 | 6:00 PM - 9:00 PM | 4567 Tech Center Drive, Phoenix, AZ. What We Offer: Sign-on bonus, health insurance, 401(k) matching, and paid training. Why Apply Now? Limited spots available – secure your future with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve processes
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Ability to work flexible schedule (nights, weekends, holidays)
- Proficient with CRM software and multitasking
- Strong problem-solving and conflict resolution abilities
- Must pass background check/drug screening