Job Description
Join SupportHub Solutions and become a vital part of our award-winning customer service team! We're seeking passionate individuals to deliver exceptional support experiences while enjoying the stability of weekly pay. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Our Mesa, AZ office offers a modern, collaborative environment with growth opportunities and comprehensive training. Don't miss our upcoming hiring event – secure your spot today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends