Job Description
Join our award-winning customer service team in Boston, MA, and enjoy the stability of weekly pay plus comprehensive paid training! We're seeking passionate individuals to deliver exceptional support while advancing their careers in a dynamic environment. Key benefits include: Weekly direct deposit, paid 3-week training program, health/dental/vision insurance, and growth opportunities into senior roles.
Why you'll love working with us: Our culture prioritizes work-life balance with flexible scheduling, performance bonuses, and a supportive team atmosphere. Located near public transit, our modern office offers free snacks and monthly team-building events.
Responsibilities
- Handle 50-75 daily inbound/outbound customer calls across multiple channels (phone, email, chat)
- Resolve billing inquiries, product issues, and service disruptions using CRM tools
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed monthly KPIs for resolution rate (95%) and customer satisfaction (CSAT >90%)
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills in English
- Ability to multitask while maintaining composure under pressure
- Available for evening/weekend shifts during peak seasons
- Passion for problem-solving and customer advocacy