Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the benefits of weekly pay! We're seeking empathetic professionals to deliver exceptional support to our Charlotte community. This is your opportunity to make a real impact while advancing your career in a supportive environment. Immediate hiring event scheduled for October 20th!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, account questions, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Valid North Carolina driver's license for occasional field visits
- Pass background check and drug screening