Job Description
Join our award-winning customer service team and enjoy the stability of weekly pay! Premier Support Solutions is hosting an exclusive hiring event for motivated Customer Service Representatives in Mesa, AZ. We're seeking empathetic professionals to deliver exceptional support experiences while growing your career with industry-leading benefits and advancement opportunities.
Why Choose Us?
- Weekly paychecks to manage your finances with confidence
- Comprehensive health benefits (Day 1 eligibility)
- Paid training and career development programs
- Modern, collaborative work environment
- Performance-based bonuses and recognition
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed quality metrics (CSAT, FCR, AHT) through continuous improvement
- Identify upsell opportunities to enhance customer value
- Participate in team huddles and training sessions
- Adhere to company protocols and regulatory requirements
Qualifications
- Minimum 1 year customer service experience in a BPO or retail setting
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs