Job Description
Join our award-winning customer service team in the heart of Philadelphia! We're hosting a exclusive hiring event for passionate Local Customer Service Representatives to deliver exceptional experiences to our community-based clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within a dynamic, locally-focused organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with local partners to ensure seamless service delivery
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous training to enhance product knowledge
- Act as brand ambassador for Philadelphia-based services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local market
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional communication skills with neutral or regional accent
- Ability to work flexible hours including weekends
- Strong problem-solving abilities with attention to detail
- Valid Pennsylvania driver's license (for occasional field visits)
- Background check and drug screen required