Job Description
Join our award-winning customer service team as a Remote Night Shift Representative! Global Connect Solutions is seeking dedicated professionals to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment. This role is perfect for night owls seeking meaningful impact without commuting. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through ongoing training
- Identify upsell opportunities to enhance customer value
Qualifications
- 1+ years customer service experience (remote preferred)
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce, Zendesk)
- Typing speed of 40+ WPM with 95% accuracy
- Quiet home office with reliable high-speed internet
- Ability to work independently with minimal supervision
- Flexibility to work nights (10 PM - 6 AM CT)
- High school diploma or equivalent