Job Description
Join our award-winning customer support team in Detroit and enjoy the stability of weekly paychecks! We're seeking dedicated individuals to represent our innovative tech solutions while receiving comprehensive paid training. No prior experience required – we invest in your growth with industry-leading onboarding. Enjoy a collaborative environment, competitive benefits, and the opportunity to advance your career in one of Michigan's most dynamic cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Reliable internet access for remote work options
- Previous customer service experience (not required but beneficial)
- Flexibility to work rotating weekends
- Background check and drug screen clearance