Job Description
Join our award-winning team in El Paso as a Customer Service Representative! We offer weekly pay, comprehensive paid training, and a supportive environment where your growth is our priority. Help customers resolve inquiries while building a rewarding career with competitive benefits and advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including quality scores and response times
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Fluent in English and Spanish (bilingual required)
- Ability to work flexible shifts including evenings/weekends