Job Description
Join ConnectCare Solutions as a Customer Service Representative in Jacksonville, FL, and enjoy weekly pay and comprehensive paid training! We're seeking empathetic professionals to deliver exceptional support while building rewarding careers. Our modern office offers collaborative teams, advancement opportunities, and a supportive environment where your skills thrive. No experience? No problem – our industry-leading training program equips you for success from day one. Apply today to start earning weekly and growing with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and update accounts using CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and speed
- Document interactions accurately in company databases
- Identify opportunities to improve customer experiences
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (paid training available for entry-level)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Jacksonville office
- Positive attitude and commitment to teamwork