Job Description
Join Apex Solutions Group as a Customer Service Representative in Jacksonville and enjoy weekly paychecks and comprehensive paid training! We're seeking motivated professionals to deliver exceptional support to our diverse client base. This full-time role offers stability, growth opportunities, and a supportive team environment. No prior experience required – we'll equip you with all the skills needed to succeed. Enjoy competitive compensation, flexible scheduling, and a benefits package including health insurance and retirement plans. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries and troubleshoot issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Customer service experience (paid training provided for beginners)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Jacksonville office
- Passion for helping others