Job Description
Join Our Team and Build a Rewarding Career in Customer Service
Are you a dedicated professional looking for a stable role with a competitive salary and the flexibility of weekly pay? Jacksonville Customer Connect is currently seeking motivated Customer Service Representatives to join our expanding team in Jacksonville, FL.
We pride ourselves on providing exceptional support to our clients while fostering a supportive and inclusive work environment. Whether you are an experienced professional or looking to start a new career path, we offer paid training to ensure you have all the tools you need to succeed.
Why Choose Us?
- Weekly Paychecks: Get paid every Friday with no waiting.
- Paid Training: We invest in you with comprehensive on-the-job training.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: Access to the latest technology and resources.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with patience and empathy.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Accurately enter and update customer information into our CRM database and internal systems.
- Provide accurate information regarding products, services, and billing inquiries.
- Collaborate with team leads and other departments to ensure customer satisfaction and issue resolution.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible hours, including weekends and evenings, as required by business needs.