Job Description
Join our dynamic team in Wichita and start your career in customer service immediately! We're seeking passionate individuals to deliver exceptional support experiences while representing industry-leading brands. This contract position offers flexible scheduling and rapid onboarding for qualified candidates. Enjoy competitive pay, comprehensive training, and a collaborative environment focused on growth and recognition.
Perfect for those seeking immediate employment without compromising on career development. Our Wichita hub provides modern facilities and supportive leadership dedicated to your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to escalate complex issues
- Meet/exceed daily performance metrics (AHT, FCR, CSAT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or retail
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screen
- Authorized to work in the US immediately