Job Description
Join our award-winning customer service team in sunny Tampa! ConnectCare Solutions is seeking passionate individuals to deliver exceptional experiences through our inbound/outbound call center operations. Enjoy a modern downtown workspace, comprehensive benefits, and immediate opportunities for career growth. No weekends or holidays required!
Why Work With Us?
- Competitive hourly rates with performance bonuses
- Free parking and public transit reimbursement
- Health/dental/vision insurance starting day one
- Tuition reimbursement program
- Clear advancement paths to team lead/supervisor roles
Responsibilities
- Handle 50-75 daily inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM system while maintaining quality standards
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR)
- Collaborate with billing/technical teams for complex issue resolution
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Proficiency in CRM platforms (Salesforce/Zendesk experience a plus)
- Flexible schedule including evenings/weekends as needed
- Positive problem-solving mindset under pressure