Job Description
Join our award-winning call center team in Seattle and launch your customer service career today! Northwest Support Solutions is seeking motivated individuals to deliver exceptional support experiences for major tech clients. We offer competitive pay, comprehensive training, and immediate start opportunities for qualified candidates. Enjoy a modern downtown workspace with flexible scheduling and growth potential into leadership roles. Perfect for career changers, recent graduates, or experienced professionals seeking a dynamic environment. Apply now and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document interactions accurately in CRM systems while meeting KPI targets
- Collaborate with technical escalation teams for complex resolution
- Maintain product knowledge through continuous training modules
- Upsell premium services when appropriate during customer interactions
- Participate in team huddles and performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Proficient in Windows OS and basic troubleshooting techniques
- Exceptional verbal communication and active listening skills
- Type 40+ WPM with accurate data entry capabilities
- Ability to work flexible shifts including evenings/weekends
- Valid Washington state ID for onboarding requirements
- Must pass background check and drug screening