Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals with a passion for helping others. As a Customer Service Specialist, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional experiences. No experience required! We provide comprehensive paid training and clear career progression paths. Enjoy competitive benefits, flexible scheduling options, and a supportive team environment. If you're ready to launch a rewarding career in customer service, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced call center environment
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Previous experience preferred but not required