Job Description
Join Coastal Connect Solutions and transform your career with our award-winning customer service team! We're seeking passionate individuals to deliver exceptional support while enjoying unique benefits like daily pay and comprehensive paid training. Our Virginia Beach call center offers a dynamic, supportive environment where your growth matters.
As a Customer Service Specialist, you'll become the voice of major brands, resolving inquiries with empathy and efficiency. We invest in your success through industry-leading training programs that equip you with the tools to thrive. Plus, our daily pay option means you access your earnings immediately after each shift – no more waiting for payday!
Why Coastal Connect Solutions?
- Daily pay through our partnership with DailyPay
- 401(k) matching and comprehensive health benefits
- Career advancement paths to team lead/supervisor roles
- Recognition programs for top performers
- Modern, energy-efficient workplace in Virginia Beach's thriving business district
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients with professionalism and accuracy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions using CRM software with precision and detail
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Participate in ongoing coaching sessions to enhance performance
- Collaborate with team members to share best practices
- Adapt to evolving client protocols and industry changes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service/call center experience
- Exceptional communication skills with clear diction
- Type 35+ WPM with strong computer navigation abilities
- Ability to work flexible shifts including evenings/weekends
- Pass background check and pre-employment drug screen
- Resilience in handling high-volume call environments
- Commitment to our core values: Integrity, Empathy, Excellence