Job Description
Join Washington DC's premier call center team at Capital Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic customer service careers. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a vibrant downtown location. Event Details: October 15th, 10 AM - 4 PM at our K Street headquarters. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with support teams to address complex issues
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset