Job Description
Join Capital Connect Solutions for an exclusive hiring event in Washington DC! We're seeking passionate Customer Service Specialists to deliver exceptional experiences to our diverse client base. This is your opportunity to launch a rewarding career in a dynamic call center environment with competitive benefits and growth opportunities.
As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting customer relationships. Our training program ensures success for motivated professionals ready to excel in a fast-paced setting.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries through multiple channels
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to address complex customer escalations
- Meet/exceed performance metrics including call quality and resolution targets
- Participate in ongoing product knowledge training and process improvements
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) with proficiency in CRM software
- Exceptional communication and conflict resolution abilities
- Ability to multitask in fast-paced environment with strict deadlines
- Available to work flexible shifts including evenings/weekends as needed
- Must pass background check and drug screening