Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer service hub! We're seeking dynamic individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and immediate career advancement opportunities. Our modern office culture thrives on teamwork, recognition, and professional growth.
Why Join Us?
• Flexible scheduling options
• Health/dental/vision insurance
• Paid training & certification
• Performance-based bonuses
• On-site gym & wellness programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Proficient with Windows applications and CRM tools
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends/holidays)
- Pass background/drug screening