Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! We're seeking dynamic individuals to handle inbound/outbound calls for Fortune 500 clients in healthcare and tech sectors. Enjoy modern facilities, comprehensive training, and career advancement opportunities. Start your career today with our paid training program!
Responsibilities
- Handle 50-80 daily calls with empathy and efficiency
- Resolve customer inquiries using CRM systems (Salesforce)
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in compliance protocols
- Collaborate with team leads on complex escalations
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Type 35+ WPM with strong computer literacy
- Ability to work flexible shifts (evenings/weekends)
- Clear criminal background check required
- Spanish fluency a significant plus