Job Description
Join our award-winning customer support team in Dallas! We're urgently seeking talented Chat Support Specialists to deliver exceptional digital experiences. This is your chance to launch your career with a fast-growing tech company offering immediate start and competitive benefits. No weekends or nights required!
Responsibilities
- Deliver real-time support via live chat for 50+ clients across e-commerce, SaaS, and tech industries
- Resolve complex customer issues with empathy and efficiency while maintaining SLA standards
- Document interactions in Zendesk and identify process improvement opportunities
- Collaborate with Tier 2 teams on technical escalations using Jira
- Maintain 95% CSAT score through personalized problem-solving
- Participate in weekly training on new products and compliance protocols
Qualifications
- Minimum 1 year chat support or digital customer service experience
- Proven ability to type 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with neutral accent
- Ability to multitask across 3-4 concurrent chats
- High school diploma or equivalent; college degree preferred
- Must be authorized to work in the US with no sponsorship required