Job Description
Launch your career in customer service with our industry-leading call center in Raleigh! We're seeking motivated individuals for our paid training program where you'll develop valuable skills while earning competitive pay. Join a supportive team dedicated to excellence and growth opportunities. Enjoy comprehensive benefits including health insurance, 401k matching, and career advancement paths. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues using CRM systems and internal resources
- Meet performance metrics for quality and efficiency
- Document interactions accurately in company databases
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptable to change
- Basic computer proficiency with typing skills (35+ WPM)
- Positive attitude and commitment to customer satisfaction