Job Description
Join our dynamic team at NexCare Solutions for an urgent hiring event! We're seeking passionate Customer Service Representatives for our Mesa, AZ and Pennsylvania locations. If you thrive in fast-paced environments and excel at turning challenges into opportunities, this is your moment. Enjoy competitive pay, comprehensive benefits, and career growth in a supportive culture.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvements to enhance customer experience
Qualifications
- 1+ years customer service experience in BPO or retail
- Exceptional communication and conflict resolution skills
- Proficiency with Salesforce or Zendesk CRM platforms
- Ability to multitask in high-pressure situations
- High school diploma; college degree preferred
- Flexible availability including evenings/weekends
- Spanish bilingual candidates strongly encouraged