Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and transform your career while making a meaningful impact from the comfort of your home in Virginia Beach. We're seeking passionate individuals to deliver exceptional service to our coastal community clients. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment where your growth is prioritized.
Why Coastal Connect? We're Virginia Beach's premier local call center partner, combining hometown values with cutting-edge technology. Our remote team members enjoy flexible scheduling, paid training, and clear career advancement pathways. Experience the perfect blend of professional development and work-life balance.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account management
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality, efficiency, and customer satisfaction
- Participate in ongoing training to refine product knowledge and service skills
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Virginia Beach residency preferred for local market knowledge