Job Description
Join our award-winning customer support team in Houston and kickstart your career with an immediate start opportunity! We're seeking dynamic individuals to deliver exceptional service during weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. Perfect for those seeking work-life balance with weekend schedules.
Why Choose Us?
- Immediate start with paid training
- Full-time benefits including health insurance and 401(k)
- Career advancement opportunities
- Modern, tech-equipped workspace
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols for data security
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication skills in English
- Ability to work flexible weekend shifts (Sat/Sun 8am-8pm)
- Proficiency with Windows OS and basic software
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Houston location
- Background check and drug screen required