Job Description
Join Oakland Community Connect as a Customer Service Representative and become the heart of our local community! We're hosting a exclusive hiring event on October 15th to find passionate individuals who want to make a real difference in Oakland. Enjoy competitive pay, comprehensive benefits, and growth opportunities while serving neighbors with empathy and excellence. Bring your energy and join our award-winning team!
Responsibilities
- Delocate exceptional customer support via phone, email, and in-person interactions
- Resolve complex inquiries with empathy and problem-solving skills
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service delivery
- Participate in community outreach initiatives
- Maintain deep knowledge of local resources and services
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced environments
- Valid California driver's license (for community visits)
- Bilingual English/Spanish preferred
- Passion for Oakland community development